Terms of Service

Effective Date: June 13, 2026  |  Last Updated: June 13, 2026

1. Acceptance of Terms

Welcome to Papa Ginos. These Terms of Service ("Terms," "Agreement") constitute a legally binding contract between you ("User," "Customer," "you," or "your") and Papa Ginos ("Company," "we," "us," or "our"), governing your access to and use of the website located at papaginos-meals.rest (the "Website"), including all content, features, functionality, and services offered therein.

By accessing this Website, creating an account, placing an order, subscribing to any services, or otherwise interacting with our digital or physical services, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy, which is incorporated herein by reference. If you do not agree to all of these Terms, you must immediately cease use of the Website and our services.

These Terms apply to all visitors, registered users, and any other individuals who access or use our services in any manner. If you are using our services on behalf of a business entity, you represent and warrant that you have the authority to bind that entity to these Terms, and references to "you" shall include such entity.

You must be at least eighteen (18) years of age to create an account or use our services independently. By using our services, you represent and warrant that you meet this age requirement. If you are under the age of 18, you may only use our Website under the supervision and with the consent of a parent or legal guardian who agrees to be bound by these Terms.

2. Description of Services

Papa Ginos is a food service establishment operating in the United States that provides customers with the ability to browse menu offerings, place food orders online, schedule deliveries, arrange pick-up orders, and engage with various promotional and loyalty programs through our Website at papaginos-meals.rest.

Our services include, but are not limited to, the following:

• Online Ordering: Customers may browse our menu and place food and beverage orders for delivery or pick-up through the Website.
• Delivery Services: We offer food delivery services within our designated service areas. Delivery availability, times, and fees may vary depending on your location and other operational factors.
• Pick-Up Orders: Customers may place orders online and collect them from our physical locations at a scheduled time.
• Menu Information: We provide detailed information about our food offerings, including ingredients, nutritional data, allergen information, and pricing, to the best of our ability.
• Customer Accounts: Registered users may create accounts to manage orders, save preferences, and participate in loyalty programs.
• Promotional Offers: We may offer special deals, discounts, coupons, and promotional offers from time to time, subject to their own terms and conditions.
• Catering Services: We may offer catering and bulk ordering options for events and large gatherings, subject to availability and advance notice.

We reserve the right to modify, suspend, discontinue, or restrict any aspect of our services at any time, with or without notice, for any reason, including but not limited to maintenance, upgrades, or business decisions. We shall not be liable to you or any third party for any modification, suspension, or discontinuation of services.

All food products and services are subject to availability. Menu items, prices, and service areas are subject to change without prior notice. While we strive to ensure that all information on our Website is accurate and up to date, we do not guarantee that menu descriptions, pricing, nutritional information, or allergen details are always current or error-free.

3. User Accounts and Registration

To access certain features of our Website, including placing orders, saving preferences, and participating in loyalty programs, you may be required to create a user account. When registering for an account, you agree to provide accurate, current, and complete information as prompted by the registration form. You are responsible for maintaining the accuracy of your account information and updating it as necessary.

You are solely responsible for maintaining the confidentiality of your account login credentials, including your username and password. You agree to notify us immediately at [email protected] if you suspect any unauthorized use of your account or any other security breach. We will not be liable for any loss or damage arising from your failure to protect your account credentials.

We reserve the right to suspend, terminate, or refuse service to any account at our sole discretion, including accounts that we believe have violated these Terms, engaged in fraudulent activity, or pose a risk to other users or the integrity of our services.

4. User Obligations and Prohibited Activities

As a condition of using our Website and services, you agree to comply with all applicable federal, state, and local laws and regulations in the United States. You further agree to use our services only for lawful purposes and in a manner consistent with these Terms.

4.1 User Obligations

You agree to:

• Provide accurate, truthful, and complete information when creating an account or placing an order.
• Maintain the security and confidentiality of your account credentials.
• Notify us promptly of any unauthorized access to your account.
• Pay all charges associated with your orders in a timely manner.
• Comply with all applicable laws and regulations when using our services.
• Treat our staff, delivery personnel, and other users with respect and professionalism.
• Provide accurate delivery addresses and contact information to ensure successful order fulfillment.

4.2 Prohibited Activities

You agree that you will NOT engage in any of the following prohibited activities:

• Using our Website or services for any unlawful purpose or in violation of any federal, state, or local law or regulation.
• Attempting to gain unauthorized access to our systems, servers, databases, or other users' accounts.
• Transmitting any harmful, offensive, defamatory, obscene, fraudulent, or otherwise objectionable content through our Website.
• Engaging in any form of data scraping, harvesting, or automated data collection from our Website without prior written consent.
• Using our Website to transmit spam, unsolicited messages, or any form of malware, viruses, or malicious code.
• Impersonating any person or entity, including Papa Ginos employees or representatives.
• Manipulating or tampering with prices, promotional codes, or any other aspect of our ordering system through fraudulent means.
• Placing fraudulent orders, providing false delivery addresses, or engaging in any form of order fraud or chargeback abuse.
• Using our services in any manner that could damage, disable, overburden, or impair our Website or servers.
• Attempting to reverse engineer, decompile, or disassemble any software or technology used in connection with our Website.
• Violating the intellectual property rights of Papa Ginos or any third party.
• Using our services for commercial purposes without our prior written authorization.
• Engaging in any conduct that restricts or inhibits any other user from using or enjoying our services.

We reserve the right to investigate and take appropriate legal action against anyone who, in our sole discretion, violates any of the provisions outlined above, including but not limited to terminating accounts, reporting violations to law enforcement authorities, and pursuing civil remedies.

5. Ordering, Payment, and Pricing

5.1 Order Placement

When you place an order through our Website, you are making an offer to purchase the selected items at the prices displayed at the time of ordering. All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order at any time for reasons including, but not limited to, product unavailability, errors in pricing or product information, or suspected fraudulent activity.

Upon successful placement of your order, you will receive an order confirmation via email at the address provided. This confirmation does not constitute our acceptance of your order; it simply acknowledges receipt. Order acceptance occurs when we begin preparing your order or when the order is dispatched for delivery.

5.2 Pricing and Taxes

All prices displayed on our Website are in United States Dollars (USD) and are inclusive of applicable sales tax unless otherwise stated. Prices are subject to change without prior notice. Delivery fees, service charges, and gratuities, where applicable, will be clearly displayed during the checkout process before you finalize your order.

We make every effort to ensure that prices on our Website are accurate. In the event of a pricing error, we reserve the right to cancel the affected orders and notify you accordingly. We will provide a full refund for any amounts charged in connection with a cancelled order due to a pricing error.

5.3 Payment Methods

We accept various forms of payment, which may include major credit cards (Visa, MasterCard, American Express, Discover), debit cards, and other electronic payment methods as displayed at checkout. All payment information is processed through secure, encrypted payment gateways in compliance with applicable Payment Card Industry Data Security Standards (PCI-DSS).

By providing your payment information, you represent and warrant that you are authorized to use the designated payment method and that the information you provide is accurate and complete. You authorize us to charge your designated payment method for all amounts associated with your orders, including applicable taxes and fees.

5.4 Refunds and Cancellations

Cancellations may only be accepted within a limited time window after order placement, as food preparation typically begins shortly after an order is received. Once food preparation has commenced, cancellations may not be accepted. Refund eligibility will be assessed on a case-by-case basis. If you have concerns about your order, please contact us promptly at [email protected].

6. Intellectual Property Rights

All content, materials, and intellectual property on the Website, including but not limited to text, graphics, logos, images, photographs, audio and video clips, digital downloads, data compilations, software, and the overall design and layout of the Website ("Content"), are the exclusive property of Papa Ginos or our licensors and are protected by applicable United States and international intellectual property laws, including but not limited to the Copyright Act of 1976, the Lanham Act, and other applicable statutes and regulations.

Papa Ginos grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Website solely for your personal, non-commercial use in connection with our food services. This license does not include the right to:

• Reproduce, distribute, publicly display, or publicly perform any Content;
• Modify, create derivative works from, or otherwise adapt any Content;
• Use any data mining, robots, or similar data gathering or extraction methods;
• Download or copy account information for the benefit of another merchant or service provider;
• Use any of our trademarks, service marks, trade names, or logos without our prior written consent.

Any unauthorized use of the Content may violate copyright laws, trademark laws, privacy and publicity laws, and other civil and criminal statutes. We aggressively protect our intellectual property rights and will take appropriate legal action to enforce them. The Papa Ginos name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of Papa Ginos or its affiliates. You may not use such marks without our prior written permission.

If you believe that any content on our Website infringes upon your intellectual property rights, please contact us at [email protected] with a detailed description of the alleged infringement in accordance with the Digital Millennium Copyright Act (DMCA).

7. Food Safety, Allergen Information, and Nutritional Disclaimers

Papa Ginos takes food safety seriously and strives to comply with all applicable federal, state, and local food safety regulations, including those enforced by the U.S. Food and Drug Administration (FDA) and relevant state health departments.

While we make every effort to provide accurate allergen and nutritional information on our Website, we cannot guarantee that our food products are free from any specific allergen. Our food is prepared in kitchens where allergens such as nuts, gluten, dairy, eggs, soy, shellfish, and other common allergens may be present. Cross-contamination may occur. If you have severe food allergies or dietary restrictions, we strongly encourage you to contact us directly before placing an order to discuss your specific needs. By placing an order, you acknowledge and accept the risk of potential allergen exposure.

Nutritional information provided on our Website is approximate and may vary depending on portion size, ingredient variations, preparation methods, and other factors. The nutritional data is intended for general informational purposes only and should not be relied upon as medical or dietary advice.

8. Disclaimer of Warranties

To the fullest extent permitted by applicable law, Papa Ginos expressly disclaims all warranties, whether express, implied, statutory, or otherwise, including but not limited to:

• Any implied warranties of merchantability, fitness for a particular purpose, title, or non-infringement;
• Any warranties that the Website will be uninterrupted, timely, secure, or error-free;
• Any warranties regarding the accuracy, reliability, or completeness of any content or information available through the Website;
• Any warranties that defects in the Website will be corrected;
• Any warranties that the Website or our servers are free from viruses or other harmful components.

Some jurisdictions do not allow the exclusion of implied warranties, so some of the above exclusions may not apply to you. In such cases, our warranties will be limited to the minimum extent permitted by applicable law.

9. Limitation of Liability

In no event shall our total aggregate liability to you for all claims arising out of or relating to these Terms or your use of our services exceed the greater of: (a) the total amount paid by you to Papa Ginos in the twelve (12) months preceding the event giving rise to the claim, or (b) one hundred United States Dollars ($100.00).

This limitation of liability applies regardless of the legal theory under which damages are sought, whether in contract, tort (including negligence), strict liability, or otherwise, and even if Papa Ginos has been advised of the possibility of such damages. The foregoing limitations shall apply to the fullest extent permitted by applicable law.

Some states, including certain consumer protection laws applicable in various U.S. states, may not allow certain limitations of liability. In such jurisdictions, our liability shall be limited to the maximum extent permitted by law.

10. Indemnification

You agree to defend, indemnify, and hold harmless Papa Ginos and its officers, directors, employees, agents, affiliates, successors, and assigns from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, and fees (including reasonable attorneys' fees) arising out of or relating to:

• Your access to or use of our Website or services;
• Your violation of any provision of these Terms;
• Your violation of any applicable federal, state, or local law, regulation, or ordinance;
• Your violation of any third-party rights, including intellectual property rights, privacy rights, or rights of publicity;
• Any content or information you submit, post, or transmit through our Website;
• Your fraudulent, negligent, or otherwise wrongful conduct in connection with our services;
• Any dispute between you and another user or third party arising from your use of our services.

We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will cooperate fully with us in asserting any available defenses. You shall not settle any claim that imposes any obligation, restriction, or liability on Papa Ginos without our prior written consent.

11. Third-Party Links and Services

Our Website may contain links to third-party websites, applications, or services that are not owned or controlled by Papa Ginos. These links are provided for your convenience and informational purposes only. We have no control over, and assume no responsibility for, the content, privacy policies, practices, or terms of service of any third-party websites or services.

We do not endorse or make any representations about third-party websites or services. Your use of any third-party website or service is at your own risk and subject to the terms and conditions of that website or service. We strongly encourage you to review the privacy policies and terms of service of any third-party websites you visit.

12. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference and is available on our Website. By using our services, you consent to the collection and use of your information as described in our Privacy Policy.

We comply with applicable United States privacy laws, including the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA) for California residents, and the Federal Trade Commission Act (FTC Act) regarding consumer protection and data privacy practices. If you are a California resident, you may have additional rights regarding your personal information as described in our Privacy Policy.

13. Governing Law and Jurisdiction

These Terms of Service shall be governed by and construed in accordance with the laws of the United States and the applicable laws of the state in which Papa Ginos is registered and principally operates, without regard to its conflict of law provisions.

You agree that any legal action or proceeding arising out of or relating to these Terms or your use of our services shall be brought exclusively in the federal or state courts of competent jurisdiction located in the United States, and you hereby consent to the personal jurisdiction of such courts and waive any objection to the laying of venue of any such action in such courts.

This Agreement and your use of our services are also subject to applicable federal laws of the United States, including but not limited to the Federal Trade Commission Act, the Computer Fraud and Abuse Act, the Electronic Communications Privacy Act, the Digital Millennium Copyright Act, and all other applicable federal and state statutes and regulations.

14. Dispute Resolution

14.1 Informal Resolution

Before initiating any formal legal proceeding, you agree to first contact Papa Ginos at [email protected] and attempt to resolve the dispute informally. We will make reasonable efforts to resolve any complaint or dispute amicably within thirty (30) days of receiving your written notice describing the nature of the dispute and your desired resolution.

14.2 Binding Arbitration

If a dispute cannot be resolved informally within thirty (30) days, you and Papa Ginos agree that any dispute, controversy, or claim arising out of or relating to these Terms, or the breach, termination, or validity thereof, shall be resolved by final and binding arbitration administered by the American Arbitration Association (AAA) in accordance with its Consumer Arbitration Rules then in effect, to the extent such rules are consistent with these Terms. The arbitration shall be conducted in English. The arbitrator's award shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

14.3 Class Action Waiver

14.4 Exceptions to Arbitration

Notwithstanding the foregoing, either party may seek emergency injunctive or other equitable relief from a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of intellectual property rights, confidential information, or other proprietary rights. Nothing in this section shall limit either party's right to seek such relief in a court of competent jurisdiction.

15. Term and Termination

These Terms of Service shall remain in full force and effect for as long as you access or use our Website or services. We reserve the right, in our sole discretion, to terminate or suspend your access to and use of our Website and services, with or without notice and without liability to you, for any reason, including but not limited to:

• Your breach of any provision of these Terms;
• Your engagement in fraudulent, illegal, or harmful activities;
• Your failure to pay for orders or services;
• Our decision to discontinue all or part of our services;
• Requests from law enforcement or government authorities;
• Extended periods of inactivity on your account.

Upon termination of your account or access to our services, all licenses and rights granted to you under these Terms shall immediately cease. Any provisions of these Terms that by their nature should survive termination shall survive, including but not limited to sections on intellectual property rights, disclaimers, limitation of liability, indemnification, and governing law.

You may terminate your account at any time by contacting us at [email protected]. Please note that termination of your account does not affect any obligations or liabilities that have already accrued prior to termination.

16. Changes to Terms of Service

Papa Ginos reserves the right to modify, amend, update, or replace these Terms of Service at any time and at our sole discretion. When we make material changes to these Terms, we will notify you by posting the updated Terms on our Website with a new effective date prominently displayed at the top of this page. We may also, at our discretion, notify you of significant changes via email to the address associated with your account or through a prominent notice on our Website.

Your continued use of our Website or services after the effective date of any such changes constitutes your acceptance of the revised Terms of Service. If you do not agree to the revised Terms, you must discontinue your use of our Website and services prior to the effective date of the changes. We encourage you to review these Terms periodically to stay informed of any updates.

17. Severability

If any provision of these Terms of Service is held by a court of competent jurisdiction or an arbitrator to be invalid, illegal, unenforceable, or in conflict with any applicable law, such provision shall be modified to the minimum extent necessary to make it enforceable, or if it cannot be so modified, it shall be severed from these Terms. The remainder of these Terms shall continue in full force and effect, and the invalidity or unenforceability of any provision shall not affect the validity or enforceability of any other provision of these Terms.

The parties agree that the severed or modified provision shall be replaced with a valid and enforceable provision that, to the greatest extent possible, achieves the original intent and economic effect of the severed or modified provision.

18. Entire Agreement

These Terms of Service, together with our Privacy Policy and any other legal notices or agreements published by Papa Ginos on the Website, constitute the entire agreement between you and Papa Ginos with respect to your use of our Website and services. These Terms supersede all prior or contemporaneous understandings, agreements, representations, and warranties, whether written or oral, relating to your use of our services.

No waiver by Papa Ginos of any term or condition set forth in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition. Any failure by Papa Ginos to assert a right or provision under these Terms shall not constitute a waiver of such right or provision.

19. Force Majeure

Papa Ginos shall not be liable for any failure or delay in the performance of our obligations under these Terms to the extent such failure or delay is caused by circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, earthquakes, floods, fires, pandemics, epidemics, government actions or restrictions, war, terrorism, civil unrest, labor disputes, power outages, internet or telecommunications failures, or any other event or circumstance that is beyond our reasonable control ("Force Majeure Event").

In the event of a Force Majeure Event, we will make reasonable efforts to notify you of the situation and resume performance as soon as practicable. If the Force Majeure Event continues for a period of thirty (30) days or more, either party may terminate any affected orders or services without liability to the other party.

20. Electronic Communications

By using our Website and services, you consent to receive communications from us electronically, including via email, push notifications, and notices posted on our Website. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

You agree to receive transactional emails related to your orders and account activity. You may opt out of marketing communications at any time by following the unsubscribe instructions included in such communications or by contacting us at [email protected]. Please note that even if you opt out of marketing communications, you will continue to receive transactional and account-related emails.

21. Contact Information

If you have any questions, concerns, or feedback about these Terms of Service or our services, please contact us using the information below. We are committed to addressing your inquiries in a timely and professional manner.

These Terms of Service were last updated on June 13, 2026. Papa Ginos reserves all rights not expressly granted herein.